I talked to the Samsung chat helpdesk, who suggested trying the Google Keyboard instead, but that does not have a 3x4 option. This was never a problem in my last phone (the S5). It does not work in other areas like the phone's OWN SEARCH FUNCTION, CONTACTS AND SAMSUNG INTERNET APP, the Chrome browser, OneDrive, the Google Play app store, other respectable 3rd party apps. Despite predicitive text in the 3x4 version of the Samsung Keyboard working perfectly in some areas (like messaging, email, Facebook, Google Translate, S Planner, respectable 3rd party apps).
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